Help Center Elevates User Experience
Hard Rock Bet has launched a new and improved Help Center, creating a more user-friendly resource for online casino and sportsbook players to enjoy. The new Help Center offers new functionalities including improved search-ability, a clean aesthetic that’s now available in Dark Mode, easy-access to both Live Chat and Email, detailed video walkthroughs for potentially tricky subjects, and it’s been optimized for the mobile experience like never before.
How can we help?
The new Help Center is accessible through both web and app by clicking on your Account menu in the corner of both platforms (top right for web, bottom right within the app). From there, selecting the ‘Help’ button will pull up the new Help Center database.
The Help Center home screen has been conveniently arranged with three primary elements:
Search
The improved search bar is front and center and really drives the new Help Center forward. Typing any word will instantly reveal Help Center entries that involve that particular term. For example, simply typing “deposit” calls up entries for:
- Deposit Limits
- What are my deposit and withdrawal options?
- How do I make a deposit?
- Why was my deposit declined?
- … and a lot more
It’s never been easier to find answers through the search bar.
Browse categories
The ‘categories’ area has been improved immensely. The most commonly searched categories are presented front and center, and selecting one will seamlessly expand the resource to reveal a new level of depth and detail, breaking the subject down into more specific questions.
The transitions between entries are silky smooth, and the questions and answers are extremely thorough.
Contact us
Looking to reach the Hard Rock Bet support staff? You can’t miss the new Chat and Email buttons, positioned prominently along the bottom of the Help Center homepage. Selecting the Chat button will open up a dialogue with Hard Rock Bet’s digital assistant, Betsy. Betsy is capable of addressing a variety of subjects, but will tap out in favor of a live support agent if necessary.
Selecting the Email button will open your preferred email client and allow the participant to quickly type out a question and fire it off to Hard Rock Bet’s capable staff.
Accessible for sportsbook and casino
Hard Rock Bet’s new Help Center offers useful answers to both online sportsbook and casino questions, and is accessible now in all Hard Rock Bet markets. This includes Hard Rock Bet’s leading New Jersey online casino, in addition to sports betting operations in Arizona, Florida, Illinois, Indiana, New Jersey, Ohio, Tennessee, and Virginia.
New players can register and take advantage of lucrative welcome offers in the aforementioned states. No Hard Rock Bet promo code is necessary.
Offered by the Seminole Tribe of Florida in FL. Offered by Seminole Hard Rock Digital, LLC, in all other states. Must be 21 and physically present in AZ, FL, IL, IN, NJ, OH, TN or VA to play. Terms and conditions apply. Concerned about gambling? In FL, call 1-888-ADMIT-IT. In AZ, call 1-800-NEXT-STEP or text NEXTSTEP to 53342. In IN, if you or someone you know has a gambling problem and wants help, call 1-800-9-WITH-IT. GAMBLING PROBLEM? CALL 1-800-GAMBLER (IL, NJ, OH, TN, VA)
