At HardRockCasino.com, We want You (hereinafter referred to as “You”, “Your”, or the “User”) to have an outstanding time playing online casino games. However, your safety and health is of utmost importance to Us. At all times during which You are signed onto Your gaming account, our main priority is to assure You are gaming responsibly and safely. We employ several tools ensure this happens, including, but not limited to:

• Annual Responsible Gaming training for all of our employees who have access to our player database, which includes training on how best to recognize potential problem gambling and education on the resources available for those who may have a problem.
• Provide helpful contact information and services to our players;
• Participate in programs and initiatives to increase problem-gaming awareness; and
• Prevent underage gambling.

Help is always available!

If You or someone You know has a gambling problem, please call 1-800-GAMBLER.

If You are not quite ready to talk to someone, the following resources provide additional information that you might find useful, including:

• Gambling myths.
• How to get help if you feel you have a gambling problem.
• Warning signs of problem gambling.
• Risks associated with gambling.
• Practical tips to stay within safe gambling limits.

New Jersey Council on Compulsive Gaming

National Council on Problem Gambling

Place Responsible Gaming Limits on Your Account.

Customers are responsible for the configuration and maintenance of their Responsible Gaming Limits. You may set the following limits on Your gaming account:

Deposit Limits (day/week/month);

Loss Limits (day/week/month); and

Time Limits (day/week/month).

NOTE: If You would like to decrease these limits at any point, the decrease would take effect immediately. If You would like to increase the limits, the change will only become effective until such point as the time period of the previous limit has expired.

To set these limits, please go to the “Responsible Gaming” section of your gaming account and visit this page here.

Account Sharing.

You are responsible for Your online gaming account, and You are prohibited from allowing or sharing the access of Your Internet or Mobile gaming account with others. If You feel that Your account has been compromised or that another person is using Your account, please contact our Customer Support team immediately.

Self-Exclusion.

You can place Yourself on the New Jersey Casino Self-Exclusion Program, which gives You the option to be placed on the self-exclusion list maintained by New Jersey Division of Gaming Enforcement (the “Division”) and will preclude You from wagering in Internet gaming anywhere in the State of New Jersey. Further information is available at the NJ Division of Gaming Enforcement website.

Stay Safe While Gaming.

Your privacy and protection are important to Us. Here are some tips and links to enhance Your privacy and safety: If You have a problem with Your password, please use the following link: Forgotten Password

To Keep Your Gaming Account Secure, We can send you a unique four (4)-digit text message each time You log-in to Your account. The following link provides some useful information on ensuring Your password is secure: Strong Authentication.

You are responsible for Your online gaming account, and it is Your responsibility to configure Your computer’s and/or device’s auto-lock features to protect from unauthorized use. Please ensure that You have Your auto-lock feature enabled to prevent others from interacting with Your online gaming account. If You believe Your account has been compromised, You should report any possible hacking attempts or security breaches from Your computer or mobile device immediately to the Company.

Complaints.

Your concerns are important to Us. You can reach us at:

[email protected]

NOTE: The more details You provide, the better We may assist you. Feel free to be specific!

If for some reason We cannot come to a mutual understanding and You believe Your needs have not been properly met, You can always register Your concerns with the Division via the NJ Division of Gaming – Internet Dispute Form.

Our Terms and Conditions.

All capitalized terms contained herein shall have the same meaning ascribed to those terms in the End User License Agreement (“EULA”), which appears in the Terms and Conditions. In the event of a conflict between information contained in this Player Protection Page and the EULA, the terms and conditions of the EULA shall prevail.

Account and Game History.

Please contact customer support to obtain a report of your history. [email protected]

Underage Gambling.

Underage gambling is a criminal offense. Facilitating someone under the age of 21 to gamble is also against the law. If caught, you will be prohibited from gambling online in the State of New Jersey.

Federal Prohibitions/Restrictions.

There are several Federal prohibitions and restrictions regarding Internet gaming, which include, but are not limited to, 18 U.S.C Section 1084 et seq. (the ‘Wire Act’), and 31 U.S.C. Section 3163 through 3167 (the ‘Unlawful Internet Gaming Enforcement Act’). It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino or New Jersey Internet gaming website.